PeopleCert (Axelos) · Professional Certification · Foundational
ITIL 4 Foundation
Crydd Score 70
Demand Stable
Career Value Strong
Recognition High
ITIL 4 at a glance
- Provider
- PeopleCert (Axelos)
- Credential type
- Professional Certification
- Exam required
- Yes
- Category
- Project Management
- Level
- Foundational
- Cost
- From US$598 incl. VAT (PeopleCert package)
- Difficulty
- Beginner
- Time to earn
- 2–6 weeks
- Validity
- 3 years (renew with CPD points or a further exam)
- Format
- 40 questions, 60 minutes, closed book; 65% to pass
- Prerequisites
- None
What is ITIL 4?
PeopleCert's foundation certification in ITIL 4, the widely used framework for IT service management: key concepts, the service value system and value chain, guiding principles and the most common ITIL practices.
Skills it covers
- IT service management
- Service value system
- ITIL practices
Is ITIL 4 worth it? The Crydd Verdict
CS 70Choose it if
Your organisation runs IT service management on ITIL 4, or you work in service desk, operations or IT management roles.
Consider alternatives if
You are starting now: the new ITIL Foundation (Version 5) is the current edition. For project delivery rather than services, PMI's CAPM.
Why we say so
ITIL remains the common language of IT operations and ITIL 4 is still widely held; with Version 5 now available, check which edition your employer uses.
Market demand
Service desk, IT operations and service management postings list ITIL Foundation often, usually without naming an edition.
Where ITIL 4 takes you
- IT Support Specialist
- Project Manager
- Systems Administrator
Career roadmaps show where this certification fits in each path. See the roadmaps.
Related certifications
Curated connections from the catalog — each labelled with how it relates to ITIL 4, so you know why it’s here.
Careers ITIL 4 leads to
The professional paths this certification genuinely serves — browse every relevant credential for each.
A sensible order
Where ITIL 4 sits on the path — build up, then step on.
Recommended next after ITIL 4
A step up on a shared path
