PeopleCert (Axelos) · Professional Certification · Foundational
ITIL Foundation (Version 5)
Crydd Score 70
Demand Growing
Career Value Strong
Recognition Strong
ITIL 5 Foundation at a glance
- Provider
- PeopleCert (Axelos)
- Credential type
- Professional Certification
- Exam required
- Yes
- Category
- Project Management
- Level
- Foundational
- Cost
- From US$598 incl. VAT (PeopleCert package)
- Difficulty
- Beginner
- Time to earn
- 2–4 weeks
- Validity
- 3 years (renew with CPD points or a further exam)
- Format
- 40 questions, 60 minutes, closed book; 65% to pass
- Prerequisites
- None
What is ITIL 5 Foundation?
The foundation certification of ITIL (Version 5), the newest version of the service management framework: ITIL's principles and practices applied across digital products and services, strategy, experience and the responsible use of AI.
Skills it covers
- Strategy and experience design
- Responsible AI practice
- IT service management
- Digital product and service management
Is ITIL 5 Foundation worth it? The Crydd Verdict
CS 70Choose it if
You are starting in IT service management, or your organisation is adopting the new ITIL.
Consider alternatives if
Your employer and the postings you target still name ITIL 4: ITIL 4 Foundation remains available, and its holders can later upgrade through the ITIL Foundation Bridge.
Why we say so
ITIL is the most widely used service management framework, and this is its current entry point, with digital products and AI built in.
Market demand
ITIL Foundation is a common requirement in IT support and service management postings; many still name ITIL 4, which Version 5 will gradually replace.
Where ITIL 5 Foundation takes you
- IT Support Specialist
- Project Manager
- Systems Administrator
Career roadmaps show where this certification fits in each path. See the roadmaps.
Related certifications
Curated connections from the catalog — each labelled with how it relates to ITIL 5 Foundation, so you know why it’s here.
Careers ITIL 5 Foundation leads to
The professional paths this certification genuinely serves — browse every relevant credential for each.
A sensible order
Where ITIL 5 Foundation sits on the path — build up, then step on.
Recommended next after ITIL 5 Foundation
A step up on a shared path
